Information we collect
We collect account information such as name, email address, organization name, role, and authentication details when a user signs in or uses SurplusSwap.
We collect platform content that users submit or manage, including surplus request details, school credit activity, bid information, provider responses, notes, files, and related operational records.
We may collect technical information such as device, browser, IP address, logs, timestamps, pages visited, and actions taken in the platform to keep SurplusSwap secure and reliable.
How we use information
We use information to provide the SurplusSwap platform, route users to the correct workspace, process requests, show credit activity, coordinate provider responses, send account or claim emails, and support customer service.
We use operational and technical information to maintain security, prevent misuse, debug issues, improve workflows, and understand how the platform is performing.
We do not sell personal information.
How information is shared
Information may be shared with the organization connected to the account, with authorized users in that workspace, and with providers or recipients when sharing is needed to process a request, bid, claim, or update.
We use service providers for hosting, authentication, database storage, analytics, email delivery, and other infrastructure. These providers may process information only as needed to support SurplusSwap.
We may disclose information if required by law, to protect the rights and safety of users or SurplusSwap, or in connection with a business transaction such as a merger, acquisition, or reorganization.
School and organization data
SurplusSwap is designed for organizational workflows. If you use the platform through a school, company, district, provider, or other organization, that organization may control or access information associated with your account.
Users should avoid entering unnecessary sensitive personal information into forms, notes, descriptions, or uploaded records unless it is needed for the workflow.
Security and retention
We use administrative, technical, and organizational safeguards intended to protect information. No internet service can guarantee absolute security.
We keep information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, maintain records, and support legitimate business needs.
Your choices
Users may request access, correction, export, or deletion of information, subject to authentication, organizational controls, legal requirements, and technical limitations.
Account emails that are necessary for platform operation may still be sent. Marketing or optional communications, if used, will include appropriate choices where required.
Contact
Questions about this Privacy Policy can be sent to support@surplusswap.com.